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SurveyShare FAQ |
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| [About_SurveyShare] [Features] [Technical_Issues] [Pricing] [Trouble_Shooting] [Other] [New_User] | |
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About_SurveyShare 1. What is SurveyShare? SurveyShare is a Web site for designing and conducting online surveys. Users can write a survey, send e-mail invitations to potential respondents, and view responses in real-time. Members can also share their surveys and survey results with each other. 2. Why should I use SurveyShare? SurveyShare is the fastest, easiest, and most cost-effective way to collect valuable information that can help you make better-informed decisions. SurveyShare is entirely Web-based, and requires no special software to be installed on your computer, or your respondent's computer. Anyone with access to a Web browser can use SurveyShare. Your data is maintained in a secure environment that protects your privacy and the privacy of your respondents. 3. Who may use SurveyShare? Anyone above 18 years of age who wants to collect and organize information about a group of students, clients, employees, customers, partners, organization members, or friends can use SurveyShare. We welcome international users. 4. How much does it cost? The cost depends on the number of months of Pro Unlimited service you choose to purchase. Please see our pricing and features web page for more details. 5. Are there additional, hidden costs for the use of SurveyShare? Unlike the often frustrating experience of searching for the full details of pricing policies at our competitors' sites, our pricing policies and options are explicitly stated. You will not have to expend extra time and effort searching through a website trying to determine the actual costs of your membership, because with SurveyShare, there are no hidden charges or fees. 6. What makes SurveyShare special? Years of careful development has resulted in a tool that is extremely user-friendly and well-designed. Creating a survey with SurveyShare is a very simple process. We have had users create and distribute a survey in less than 2 minutes! Additionally, we have provided more than 110 carefully crafted survey templates that make the survey generation process even easier. Once a survey is complete, SurveyShare has the tracking, reporting, and data analysis features you would typically expect only from products that are much more complicated and expensive. For instance, you can send friendly e-mail reminders to your potential respondents that help maximize the number of responses to your survey. SurveyShare also has collaboration options that surpass other Web-based survey tools. Using these special 'Share' features, members can share surveys and results with other members. In this way, members can more efficiently work together across team, department, and organizational boundaries. Collaboration is a key skill of the 21st century and SurveyShare will be there to help. 7. How do I use SurveyShare? SurveyShare is designed to be easy to learn and use. First, you'll need to register. After that simple task, creating your first survey is a straightforward process of selecting a template, writing your survey questions, and addressing your survey to potential respondents. Finally, you activate your survey and start viewing responses as they arrive, in real time. 8. Why does SurveyShare provide templates? Sometimes, the hardest part of creating a survey is figuring out how to get started. Our researchers have compiled over 100 templates in a variety of topics in order to make this initial step easy. You can change and rearrange the questions, change the possible responses, and add your own questions. 9. What kind of help does SurveyShare provide? We believe in providing our customers with as much assistance as possible. This introduction to SurveyShare answers many commonly asked questions. A Quick Tour of SurveyShare features is available from our home page or the Help page. We recommend that all new users check it out; it only takes a few minutes to review. In addition, the Help section also contains a site map, glossary, FAQ, and other general information. SurveyShare provides a wealth of prescreened and evaluated online survey resources and survey books. No other survey tool has as extensive a listing of rated survey books and resources. Our technical support staff is standing by to aid you in case you desire additional assistance; just e-mail support@surveyshare.com with your queries. |
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