Customer Technical Support Satisfaction Web Survey.

Links to free sample survey templates that measure customer satisfaction. Examples of pre-built assessment questionnaires which measure customer satisfaction that you can customize and put on the web.

SurveyShare posts free web survey resources like this questionnaire to the Internet in hopes that we can help you with your survey project, regardless if you use our web survey software, or are conducting a paper survey. We hope that you benefit from these questions and ideas that measure technical support customer satisfaction.

Disclaimer: Templates include suggested questions on a given topic. The survey templates have not been tested for validity and reliability. They are presented as survey design samples only. The questions are provided as possible examples of the type of questions you might want to include.

Please tell us how satisfied or dissatisfied you were with the following.

1) How satisfied were you with the registration process?
  • Very Dissatisfied
  • Dissatisfied
  • Satisfied
  • Very Satisfied
2) How satisfied were you with the conference materials provided?
  • Very Dissatisfied
  • Dissatisfied
  • Satisfied
  • Very Satisfied
3) Overall, how satisfied were you with the speakers/presenters?
  • Very Dissatisfied
  • Dissatisfied
  • Satisfied
  • Very Satisfied
4) Overall, how satisfied were you with the conference facilities?
  • Very Dissatisfied
  • Dissatisfied
  • Satisfied
  • Very Satisfied
5) How many sessions did you attend?
6) Did you feel the length of conference sessions were too long, just about right, or too short?
  • Too long
  • Just about right
  • Too short

Please tell us how much you agree or disagree with the following statements.

7) The content of conference sessions was appropriate and informative.
  • Strongly Disagree
  • Disagree
  • Agree
  • Strongly Agree
8) The conference was well organized.
  • Strongly Disagree
  • Disagree
  • Agree
  • Strongly Agree
9) Conference staff was helpful and courteous.
  • Strongly Disagree
  • Disagree
  • Agree
  • Strongly Agree
10) What kinds of sessions would you like to see included at future conferences?
11) What did you like most about the conference?
12) What did you like least about the conference?
13) Approximately how many conferences of this type do you attend annually?
  • 1-2 per year
  • 3-4 per year
  • 5-6 per year
  • more than 6 per year
  • Don't usually attend conferences
14) Do you plan to attend this conference again next year?
  • Yes
  • No
  • Don't Know
15) Would you recommend this conference to others?
  • Yes
  • No
  • Don't Know
16) How would you rate this conference compared to other conferences of this type that you have attended?
  • Very poor
  • Poor
  • Average
  • Very good
  • Excellent
17) In what ways could this conference be improved?

Store Evaluation Survey Template

Here is a summary list of the key new features provided by SurveyShare 2.0:

  1. More Web questionnaire item types-new types of matrix, rank order, question within question, etc.
  2. Publish your survey on your website
  3. Many more background colors and web questionnaire themes (and more to come).
  4. Options for color dividers between web questionnaire items.
  5. Response filters
  6. Integrate with Facebook and Twitter

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