Customer Satisfaction Survey
This free online survey example is a sample from SurveyShare's templates. SurveyShare can help you create a survey, collect results, and analyze to help make business decisions or conduct academic research.
If you want to use a survey template or see survey examples with
demographic questions, please try out our online survey tool. You can conduct a
conference evaluation, course evaluation, demographics survey or a
shopping survey based on one of our questionnaire templates.
This customer satisfaction survey includes questions such as:
- Why did you contact customer service?
- The customer service representative was knowledgeable and easy to understand
- I was treated with respect by the customer service representative
1) Why did you contact customer service?
2) What method did you use to contact customer service?
3) How satisfied are you with the time it took customer service to answer your question or resolve your issue?
Please tell us how much you agree or disagree with the following statements.
5) The customer service representative was knowledgeable and easy to understand.
6) The customer service representative was able to handle my problem quickly and to my satisfaction.
7) I was treated with respect by the customer service representative.
8) The customer service representative was courteous and professional.
9) Overall, how satisfied were you with your contact with customer service?
10) Overall, how satisfied were you with the way your question or problem was resolved?
11) What changes, if any, can we make to improve our customer service department?
Course Evaluation Example Survey
SurveyShare Example Questions
How to use surveyshare
Workshop Evaluation Survey