Customer Satisfaction Survey

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This customer satisfaction survey includes questions such as:

1) Why did you contact customer service?
2) What method did you use to contact customer service?
  • Telephone
  • Mail
  • E-mail
  • Fax
  • Other:
3) How satisfied are you with the time it took customer service to answer your question or resolve your issue?
  • Very Dissatisfied
  • Dissatisfied
  • Undecided
  • Satisfied
  • Very Satisfied

Please tell us how much you agree or disagree with the following statements.

5) The customer service representative was knowledgeable and easy to understand.
  • Strongly Disagree
  • Disagree
  • Undecided
  • Agree
  • Strongly Agree
6) The customer service representative was able to handle my problem quickly and to my satisfaction.
  • Strongly Disagree
  • Disagree
  • Undecided
  • Agree
  • Strongly Agree
7) I was treated with respect by the customer service representative.
  • Strongly Disagree
  • Disagree
  • Undecided
  • Agree
  • Strongly Agree
8) The customer service representative was courteous and professional.
  • Strongly Disagree
  • Disagree
  • Undecided
  • Agree
  • Strongly Agree
9) Overall, how satisfied were you with your contact with customer service?
  • Very Dissatisfied
  • Dissatisfied
  • Neither Dissatisfied or Satisfied
  • Satisfied
  • Very Satisfied
10) Overall, how satisfied were you with the way your question or problem was resolved?
  • Very Dissatisfied
  • Dissatisfied
  • Neither Dissatisfied or Satisfied
  • Satisfied
  • Very Satisfied
11) What changes, if any, can we make to improve our customer service department?

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