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Web Satisfaction Survey Example - Evaluation Questions
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These example questions are about community satisfaction with local libraries. This excellent survey example contains the following questions about library service and policy:
- 1) Approximately how often do you visit the local public library?
- 2) What type of materials do you mainly visit the local library to obtain?
- 3) How often do you request assistance from the reference librarian?
- 4) How often is the reference librarian able to fully answer your questions?
- 5) Overall, how satisfied are you with the services provided by the reference librarian?
- 6) How often do you use the library computer system to locate books or other materials?
- 7) How often are you unable to locate books or other library materials that are listed in the computer as being available?
- 8) Overall, how easy do you feel it is to use the library's computer catalog to find library resources?
- 9) How often do you request materials from other branches in the library system?
- 10) How satisfied are you with the length of time it takes to receive requested materials from other branches?
- 11) How often do you visit the local public library to use a computer to access the internet?
- 12) How satisfied are you with the availabilty of computers for use to access the internet?
- 13) How often do you visit the children's department at the local public library?
- 14) How satisfied are you with the selection of audio, video, and book resources provided in the children's department?
- 15) How satisfied are you with the children's reading programs provided by the local public library?
- 16) Are you male or female?
- 17) What is your age?
- 18) What is your total household income. Please include the income of all earners in your household.
- 19) Please tell us what you like most about your visits to the local public library.
- 20) Please tell us what, if anything, can be done to improve the services at the local public library.
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1) Approximately how often do you visit the local public library?
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2) What type of materials do you mainly visit the local library to obtain?
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3) How often do you request assistance from the reference librarian?
Often
Sometimes
Rarely
Never
Don't Know
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4) How often is the reference librarian able to fully answer your questions?
Often
Sometimes
Rarely
Never
Don't Know
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5) Overall, how satisfied are you with the services provided by the reference librarian?
Very Satisfied
Satisfied
Undecided
Dissatisfied
Very Dissatisfied
Not Applicable
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6) How often do you use the library computer system to locate books or other materials?
Often
Sometimes
Rarely
Never
Don't Know
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7) How often are you unable to locate books or other library materials that are listed in the computer as being available?
Often
Sometimes
Rarely
Never
Don't Know
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8) Overall, how easy do you feel it is to use the library's computer catalog to find library resources?
Very Easy
Somewhat Easy
Undecided
Somewhat Difficult
Very Difficult
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9) How often do you request materials from other branches in the library system?
Often
Sometimes
Rarely
Never
Don't Know
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10) How satisfied are you with the length of time it takes to receive requested materials from other branches?
Very Satisfied
Somewhat Satisfied
Undecided
Somewhat Dissatisfied
Very Dissatisfied
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11) How often do you visit the local public library to use a computer to access the internet?
Often
Sometimes
Rarely
Never
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12) How satisfied are you with the availabilty of computers for use to access the internet?
Very Satisfied
Somewhat Satisfied
Undecided
Somewhat Dissatisfied
Very Dissatisfied
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13) How often do you visit the children's department at the local public library?
Often
Sometimes
Rarely
Never (skip to question 16)
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14) How satisfied are you with the selection of audio, video, and book resources provided in the children's department?
Very Satisfied
Somewhat Satisfied
Undecided
Somewhat Dissatisfied
Very Dissatisfied
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15) How satisfied are you with the children's reading programs provided by the local public library?
Very Satisfied
Somewhat Satisfied
Undecided
Somewhat Dissatisfied
Very Dissatisfied
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16) Are you male or female?
Male
Female
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17) What is your age?
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18) What is your total household income. Please include the income of all earners in your household.
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19) Please tell us what you like most about your visits to the local public library.
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20) Please tell us what, if anything, can be done to improve the services at the local public library.
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